Walks -

  • All dogs are kept on leads or longlines during our walks.

 

  • They will be allowed off lead in what we deem a suitable place if we have been granted permission by the dogs owner that their dog is okay off lead. 

 

  • Solo assessment walk before joining any group walks will take place. This is so we can match your dog with suitable friends.

 

  • Group walks are only taken out in small groups of 2 - 3 dogs. This is so we can make new friends safely and behaviour can be monitored during our walks together. 

 

  • All dogs that are walked by us need to be up to date with their vaccinations and tick & flea treatment. This helps keep your animals healthy and happy in the long run as flea infestations are very uncomfortable for them and ticks can pass on very nasty diseases to our furry friends. It will also help prevent any spread of diseases when in transport in our vehicles.

 

  • Our vehicles get deep cleaned on a weekly basis, but after every use the bedding gets changed and the space gets sanitised immediately for our next customer!

 

  • We provide leads but ask if you can leave your dogs harness out for us when we pick up your dog for its walk. 

 

  • Plenty of treats are provided throughout our walks!

 

  • In the event of an emergency, we will contact you before we seek veterinary attention. However if you are unavailable at the time, we will make the decision for you. We will use the Old School Vet Practice in Broadford but will liaise with your own vets before any treatment is given. Any vet bills that occur are to be covered by you the owner. 

 

  • We operate with a strict confidentiality policy. So we will not discuss your animals with anybody unless there is a genuine need to do so with other professionals i.e. vets

Pet sitting -

  • A free meet and greet at your property for us to get to know your animals and get familiar with your normal routine with them before we start is a must. Any extra questions can be discussed then as well.

 

  • Payments must be made on the day you book with us, very much like how you would book for a hotel or plane ticket etc...This ensures that we keep your slot for you:
    • A full refund will be provided with 72-48 hours notice before the start of our contract with you if you cancel your booking.
    • Half of payment will be refunded with 48-24 hour notice of cancelling your booking.
    • No refund if under 24 hours prior to us starting our contract with you. 
    • If on the rare occasion we have too cancel your booking with us you will receive a full refund!

 

  • All forms must be filled out before the start of our contract with you. (this contains emergency details, vets, routines etc..... )

 

  • In the event of an emergency, we will contact you before we seek veterinary attention. However if you are unavailable at the time, we will make the decision for you. We will use the Old School Vet Practice in Broadford but will liaise with your own vets before any treatment is given. Any vet bills that occur during our contract are to be covered by you the owner. 

 

  • All personal information, keys and access codes to your property will be kept confidential and safe and will be returned at the end of our contract with you.

 

  • We operate with a strict confidentiality policy. So we will not discuss your animals with anybody unless there is a genuine need to do so with other professionals i.e. vets

 

  • In the event of a pets death during our contract with you. You will be contacted immediately and we will contact your registered vets too. We will discuss with you how you would like to proceed with the next steps (take pet to vets till you return, keep in a safe place on your property, take to the crematorium, or bury at home, etc..) and we will carry out what you desired to be done. 

 

  • Social media - we will ask for your consent beforehand in our forms. We will not post anything until way after you have returned. This is so we don't openly announce you are away to the public, which will help prevent break ins, theft and potential damages to your property, and our safety while we carry out our contract with you.

 

  • We aim to look after your pets as if you never left to go away! So we keep to your normal routine to the best of our abilities and most importantly have loads of fun! So you have peace of mind while you are away that they are getting the best care possible. 

 

Equine care -

  • Payment will be invoiced after work has taken place due to this being paid hourly, so how much you owe us depends on how long it takes us to carry out the desired tasks set out by you. This applies to my clients I see on a weekly basis. When invoiced it will need to be paid within 14 days of the invoicing date. 

 

  • Holiday cover is to be pre-paid for in advanced before you go. This is so we can budget how much work you need/require rather than getting a bigger invoice than expected on your return:
    • A full refund will be provided with 72-48 hours notice before the start of our contract with you if you cancel your booking.
    • Half of payment will be refunded with 48-24 hour notice of cancelling your booking.
    • No refund if under 24 hours prior to us starting our contract with you. 
    • If on the rare occasion we have too cancel your booking with us you will receive a full refund!

 

  • In the event of an emergency, we will contact you before we seek veterinary attention. However if you are not available we will make the decision for you. So we will require your vets details so we can liaise with them. Any vet bills that occur under our care are to be covered by the owner. 

 

  • We operate with a strict confidentiality policy. So we will not discuss your animals with anybody unless there is a genuine need to do so with other professionals i.e. vets

 

  • In the event of a pets death during our contract with you. You will be contacted immediately and we will contact your registered vets. We will discuss the next steps with you and we will carry out what you desired to be done.

Drop-in-visits -

  • All clients must have filled in the new start form before we start our work with you. 

 

  • We ask you to contact us ahead of time either on Friday, Saturday or Sunday with what you require from us for the following week. This helps us organise for the week ahead! 

 

  • Payments must be made the day of booking with us:
    • A full refund will be provided with 72-48 hours notice before the start of our contract with you if you cancel your booking.
    • Half of payment will be refunded with 48-24 hour notice of cancelling your booking.
    • No refund if under 24 hours prior to us starting our contract with you. 
    • If on the rare occasion we have too cancel your booking with us you will receive a full refund!

 

  • In the event of an emergency, we will contact you before we seek veterinary attention. However if you are not available we will make the decision for you. So we will require your vets details so we can liaise with them. Any vet bills that occur under our care are to be covered by the owner. 

 

  • We operate with a strict confidentiality policy. So we will not discuss your animals with anybody unless there is a genuine need to do so with other professionals i.e. vets